Refunds

Maxi Print is a trading name of MAXI PRINTING SOLUTIONS (Pty) Ltd (Reg. 2026/617967/07).

This page explains how refunds are calculated and paid. For the return window, eligibility and process, see our Returns Policy.

When a refund is due

A refund may follow an eligible return, a cancellation, an unavailable item, an incorrect delivery or a qualifying product defect. Where an assessment is reasonably needed, we will check the relevant information and explain the outcome. An assessment does not remove a remedy you are legally entitled to receive.

Refund amounts

Refunds reflect the amount actually paid for the affected items, including any discount applied. For a voluntary change-of-mind return, the initial delivery charge is not refunded and you pay the direct return delivery cost, except where the law requires otherwise. No restocking, administration or payment-processing fee is deducted from an eligible refund. For a cancellation before dispatch, or an order we cannot supply, we refund the amount paid for the cancelled goods and any delivery charge for a delivery that will not take place. For an error, damage or qualifying defect for which we are responsible, we refund relevant delivery charges where the circumstances or your rights require it. We do not add an undisclosed delivery fee because a return takes the remaining order below the free-delivery threshold.

How refunds are returned

PayFast online payments: refunds are generally processed back through PayFast using the applicable payment route; the method and provider requirements may affect how the refund is returned. EFT payments: refunds are paid to verified bank details associated with the payer; please send only what we request, and never your banking login or PIN. Card payments at our office: refunds are generally returned through the card route, subject to the provider's process. We are cashless and do not issue cash refunds.

Processing and timing

For a straightforward eligible return, our target is to inspect the goods and start the refund within 7 business days of receiving the return. For a cancellation or unavailable order needing no return, our target is to start the refund within 7 business days of confirming it is due. Business days are Monday to Friday, excluding South African public holidays. Payment providers and banks may then take about 3 to 10 further business days for the funds to reflect. These are estimates and depend on the payment method; we confirm the amount and start date when the refund is submitted, which is not a guarantee of an exact bank-credit date.

Partial returns, exchanges and missing refunds

For a partial return, the refund is based on the amount paid for the affected goods after any discount has been allocated. An exchange is subject to eligibility and stock, and we confirm any price difference before you agree. You do not have to accept store credit or an exchange in place of a refund you are entitled to. If a confirmed refund has not appeared, email sales@maxiprint.co.za with the order and refund references and we will check its status.

Contact

• Email: sales@maxiprint.co.za
• Phone (landline): +27 (21) 518-3496
• WhatsApp: +27 76 733 1181
• Office: Unit 6, Jarin Park, 3 Dawn Road, Montague Gardens, Cape Town, 7441
• Hours: Monday to Friday, 09:00 to 16:00 (excluding public holidays)